Top 21 frequently asked questions (FAQs) about the Automated Call Transcription service:
Automated Call Transcription is a service that converts spoken conversations from phone calls into written text documents in real-time.
It's as easy as sending your calls to our cloud platform (there's no need to program or do anything tricky), where they are transcribed live and saved as text.
No, call recording is not required. Our service eliminates the need for call recording, saving on recording expenses and enhancing security.
Both inbound and outbound calls can be transcribed using this service.
Just forward calls as easy as a standard call forwarding process. No special setup or programming is needed.
The transcribed text is saved and can be accessed for review, analysis, or documentation purposes.
No, our system ensures seamless redirection of calls back to your PBX or VOIP provider without introducing any delays.
Yes, you can initiate transcription for outbound calls by pressing a key on your phone, softphone, or computer as soon as you hear the dial tone.
The service is cloud-based, meaning you can access it from any device with an internet connection.
Absolutely, the service supports transcription in over 90 languages, catering to a diverse range of communication needs.
Our transcription technology is designed for accuracy, but the quality can vary based on factors such as audio clarity and background noise.
We are HIPPA and ISO approved, as well as GDPR and CCPA compliant, and we place a premium on data security and compliance. Your transcribed information is handled according to applicable regulations.
Yes, the transcribed text can be easily searched and retrieved, making it convenient for reviewing past conversations.
Various industries, including healthcare, customer service, legal, and more, can benefit from accurate call transcription.
Yes, the service seamlessly integrates with both traditional PBX and VOIP systems.
Yes, the transcribed text can often be integrated with other software applications for further analysis and management.
The accurate transcription of calls ensures that important information is documented and helps with regulatory compliance.
Absolutely, the transcribed records can be invaluable for training staff and improving customer interactions.
The service can handle a high volume of calls, but specific plans may have usage limits. Contact us for details.
As an add-on service, call recording can be made available to all of the extensions or just some of them.
Simply reach out to our team to discuss your requirements and get started with integrating this innovative service into your communication workflow. Signup Now It is Free.